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My 2D Just Disappeared!
MJ

First message : 2010-04-14 04:09:34
Operating system :
RAM :
Computer model :
Processor :
Graphic card
Type :
Card name :
Video memory :
Quiktime :
Network card :
MJ


3 posts
Date : 08/24/2010 03:03:49



Hello,

I need help asap, my 2D window has disappeared: I was working with an additional monitor plugged to my laptop and it was fine, then I shut the computer off along with the monitor, at the next day when I opened ATL, my 2D was gone.

I can't find it and I turn it on/off on toolbar and still can't see it, can someone please help me? I also tried plugging the same monitor to see if it was lost over there but found nothing!

Thanks,
MJ

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Re: My 2D Just Disappeared!
Ildikó

First message : 2006-08-02 12:21:48
Operating system : OS 10.5
RAM :
Computer model :
Processor : Intel
Graphic card
Type : sais pas
Card name : ATI
Video memory : 128 Mo
Quiktime : 7.5
Network card : ethernet
Ildikó (Moderator)


1654 posts
Book
Date : 08/25/2010 12:15:46




Check your display options first: did you "gather" the two screens?

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Re: My 2D Just Disappeared!
MJ

First message : 2010-04-14 04:09:34
Operating system :
RAM :
Computer model :
Processor :
Graphic card
Type :
Card name :
Video memory :
Quiktime :
Network card :
MJ


3 posts
Date : 09/07/2010 19:49:52



Hello!!

Yes, I tried everything with the two screens. What do you think if I uninstall Atl and then install again? Will I lose my serial number?

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Re: My 2D Just Disappeared!
Ildikó

First message : 2006-08-02 12:21:48
Operating system : OS 10.5
RAM :
Computer model :
Processor : Intel
Graphic card
Type : sais pas
Card name : ATI
Video memory : 128 Mo
Quiktime : 7.5
Network card : ethernet
Ildikó (Moderator)


1654 posts
Book
Date : 09/09/2010 13:36:13




You should deactivate first your license, in order to release the serial number. However, I don't think that re-installing the license would help.
I found an similar FAQ for you:
http://www.artlantis.com/index.php?page=support/faq/faq&id=301


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Re: My 2D Just Disappeared!
MJ

First message : 2010-04-14 04:09:34
Operating system :
RAM :
Computer model :
Processor :
Graphic card
Type :
Card name :
Video memory :
Quiktime :
Network card :
MJ


3 posts
Date : 09/22/2010 21:17:34



Idiko,

Thank you very much. I will try this and let you know how it goes. Regards!

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Re: My 2D Just Disappeared!
Mr. Spock

First message : 2010-09-16 15:46:07
Operating system : Windows XP
RAM : 4Go
Computer model : PC
Processor : QuadCore
Graphic card
Type : PCI
Card name : Nvidia
Video memory :
Quiktime : sais pas
Network card : ethernet
Mr. Spock


5 posts
Book
Date : 10/08/2010 22:26:58



Hi, MJ

... I already had such problems too - not with ATL
but some other software. I guess that's a Windows bug (?).
You have already found a solution to this problem?

Cheers

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